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FAQ : ORDERING /PAYMENT / SHIPPING / RETURNS.
+ WHAT PAYMENT METHODS ARE AVAILABLE?
We accept cash (will call only), credit cards, approved company/personal checks, and cashier’s checks. Term payments are offered for buyers that are approved by our credit department or that have built a sufficient credit history with AF Apparels.
For more information about term payments please contact the credit department at 469-367-9753.
+ ARE THERE MINIMUMS?
We do not have any minimum order quantities.
+WHERE DO I SUBMIT MY PO?
Please e-mail all POs to INFO.AFAPPAREL@GMAIL.COM
+HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Most orders, if placed before 1:00PM PDT will be completed same day. We strive to process orders for same day shipping/pickup but due to varying situations, this isn’t always possible. If you need an order rushed please reach out to INFO.AFAPPAREL@GMAIL.COM or call customer service at 469-367-9753 and we will do our best to accommodate your needs.
+ WHAT SHIPPING METHODS ARE AVAILABLE?
Orders are shipped via UPS / FedEx / OnTrac ground or a preferred carrier unless otherwise indicated at the time the order is placed. If you would like to use your own UPS or FedEx account, please include the information at the time of ordering.
+ DO YOU HAVE WILL CALL OPTIONS?
Yes, please allow a minimum 3 hours from the time you place the order. For multiple orders please allow more time to complete all orders. Please note that the cutoff time is 1:00 PM PDT. Any orders placed after this time may not be available for same day pick up. Due to limited space, we can hold a will call order for 5 business days otherwise it may be restocked and subject to a 10% restocking fee. Please wait for your "Ready for Pickup" email before checking into the office for any pickup orders.
Will Call Hours:
8:30AM - 4:30PM PDT
+ WILL I RECEIVE AN E-MAIL WHEN MY ORDER SHIPS?
Yes, you will receive an e-mail notification when your order is shipped. Please note the cutoff time for same day shipping is 1:00 PM PDT. Any orders placed after this time may be shipped the following business day.
+ WHAT IS YOUR CLAIM / RETURN POLICY?
Please inspect all merchandise before washing, printing or any alterations. We cannot accept returns or exchanges that have been altered in any way. All claims but be made within 5 days of receipt of goods. must be submitted by e-mail to INFO.AFAPPAREL@GMAIL.COM. All returned merchandise will be refused if not accompanied with a Return Authorization and are subject to a 10% restocking fee. Customers will be responsible for shipping costs on all returned items that Smart Blanks is not at fault for.
General Inquiries: INFO.AFAPPAREL@GMAIL.COM.
+ WHAT IS YOUR TIME FRAME FOR RETURN REQUESTS?
Please inspect all merchandise before washing, printing or any alterations. All claims but be made within 5 days of receipt of goods. Please allow 2-3 business days to process return requests. Once you request has been approved you will receive a Return Authorization (RA). All returns/exchanges will be refused if not accompanied with a Return Authorization. All RA’s are valid for 14 days. If the merchandise has not been received within this time a new return request will need to be submitted.
+ WHAT IF THE DELIVERED MERCHANDISE IS DAMAGED?
At, AF APPARELS, we stand behind our product and if any type of damage is received in an order, we will replace or refund the item(s) immediately. Any replacements will be shipped by original shipping method. Please note all claims must be made within 5 days of receipt of goods and we cannot replace or provide a refund for any item(s) that are altered in any way from its original condition.
+ WHAT IF I RECEIVED THE INCORRECT STYLE, SIZE, OR COLOR?
Please inspect all merchandise before washing, printing or any other alterations. It is the Buyer’s responsibility to verify that the merchandise received matches what was ordered and resolve any claims with AF APPARELS before the garments are altered. All claims must be made within 5 days of receipt of goods. Replacements will be shipped by original shipping method. Please contact our returns department by email at INFO.AFAPPAREL@GMAIL.COM. or by phone at 469-367-9753 in order to start the return authorization process.
+ WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS?
Customers will be responsible for shipping costs on all returned items that are not a result of AF error.
+ CAN I CANCEL AN ORDER?
Once you have received a confirmation e-mail, your order cannot be cancelled. Please call customer service to make any changes or to cancel.
Monday - Friday
8:30AM- 5:00PM PDT